Privacy Policy

PLACEHOLDER — this policy has not been reviewed by a lawyer or a data protection adviser. Every bracketed value below needs filling in before launch.

1. Introduction

PLACEHOLDER COMPANY NAME runs this shop and the membership sold through it. We handle personal data fairly and lawfully, collect it only for reasons we have explained, keep it secure, and do not pass it to anyone else except as set out below.

PLACEHOLDER — name the data protection law you are subject to. Which one applies depends on where the company is established and where customers live.

2. Who is responsible for your data

Company: PLACEHOLDER COMPANY NAME
Registered address: PLACEHOLDER ADDRESS
Company number: PLACEHOLDER NUMBER
Email: PLACEHOLDER EMAIL
Phone: PLACEHOLDER PHONE
Website: PLACEHOLDER DOMAIN

PLACEHOLDER — if a data protection officer has been appointed, give their contact details here.

Hosting: PLACEHOLDER HOSTING PROVIDER, PLACEHOLDER ADDRESS.

PLACEHOLDER — list every other processor that handles personal data on our behalf: the payment provider, the email sender, and anything used for analytics or support.

3. When we collect data

We collect personal data when you create an account, when you subscribe, when you place an order, and when you contact us. If you have not registered, the only thing we hold is an email address you have given us yourself.

4. What we collect

Name, email address, postal address, telephone number, IP address, and the times at which you used the site. Where an order involves payment, the payment provider handles the card details; we never see or store them.

5. Why we collect it, and on what basis

We use personal data to run your membership, deliver orders, answer your questions, contact you about the service, and send a newsletter if you have asked for one.

We rely on your consent, given by ticking the box shown before you subscribe, and on the need to perform the contract between us for anything required to run your membership and fulfil your orders.

PLACEHOLDER — confirm the legal basis claimed for each purpose, and keep marketing separate from the contract.

6. Children

This shop is meant for adults. We do not knowingly collect data about children, and will delete it if we find we have.

7. Who we share it with

Your data stays confidential. We disclose it only where the law or a court requires it, and to the processors who need it to do their job for us — delivering an order, taking a payment, sending an email.

PLACEHOLDER — if any processor is outside the country whose data protection law applies, say which safeguards cover that transfer.

8. How long we keep it

PLACEHOLDER — confirm these periods against the law that applies to you.

• People who enquired but did not buy: for as long as the enquiry is live, and up to a year afterwards.
• Customers: five years after our relationship ends.
• Newsletter subscribers: until they unsubscribe.

9. Your rights

You can ask us for a copy of the data we hold about you, have it corrected, or have it deleted. You can object to how we use it, and ask us to send it to you or to someone else in a portable form. We may ask you to prove who you are first.

Every newsletter carries an unsubscribe link. Write to PLACEHOLDER EMAIL to exercise any of these rights.

10. Complaints

If you think we have handled your data badly, please tell us first. You may also complain to PLACEHOLDER SUPERVISORY AUTHORITY, at PLACEHOLDER AUTHORITY WEBSITE.

11. Governing law

This policy is governed by the law of PLACEHOLDER JURISDICTION, and the courts of PLACEHOLDER JURISDICTION have jurisdiction over disputes about it.

12. Cookies

PLACEHOLDER — describe the cookies this site sets, what each is for, how long it lasts, and how consent is obtained where consent is required. WooCommerce sets session cookies of its own, and anything added for analytics will set more.

13. Changes

We may update this policy to keep up with the law or with changes to how the shop works. If a change matters, we will tell you by email or when you next log in.