Refund Policy

Cancelling an order

An order can be cancelled at any point before it ships. If you have already paid and need to change or cancel it, get in touch within 12 hours.

Refunds

Your satisfaction comes first, and we want you to buy with confidence. Every order carries a satisfaction guarantee: your item arrives on time and matches how it was described.

Everyone who buys from PLACEHOLDER SHOP NAME is covered by the following:

• a full refund if your order never arrives;
• a full refund if it arrives later than the guaranteed window of 45 working days, which is counted on top of 2 to 5 working days of processing;
• a full or partial refund if the item does not match its description.

A full refund is not available when:

• the order fails to arrive for a reason within your control, such as an incorrect delivery address;
• the order fails to arrive because of something exceptional and outside our control, such as a customs hold or a natural disaster.

Every product is covered by a 60-day money-back guarantee. Send us a message from the Contact page, or email PLACEHOLDER EMAIL, and we will refund what you paid.

Returns

Every product is covered by a 60-day money-back guarantee. Contact us and we will refund the purchase price.

We stand behind everything we sell. If a purchase is not right for you, return it for a replacement or a refund, no questions asked — though the cost of returning it is yours to cover.

Contact us first and we will talk you through the steps. There is usually a better solution than you expect.

Please do not send anything back to us before we have confirmed the return.